Video players aren't working! | VRChat Knowledgebase

Video players aren't working!

Got a white video panel? No music in clubs? You might be having issues with downloading/playing videos from the web. Try these steps:

  1. Install the Windows Media Feature Pack for Windows N and KN versions. Due to various factors, Microsoft was forced to remove certain features from Windows sold in the EU and Korea. You can find the link here.
  2. You may have to install the Microsoft C++ 2010 SP1 Redistributable. Find the link here.

If you still can't get videos after doing these steps, shoot us an email.

Please note that Windows 7 users will have problems playing SyncVideoStream players. There is no resolution for this issue, as it is due to Windows 7 not recieving the required Media Foundation update.